Traveling with limited mobility can be a challenge, but Kenya Airways is committed to making air travel inclusive, comfortable, and dignified for everyone. With its dedicated Kenya Airways Wheelchair Assistance service, the airline offers professional, compassionate support for passengers who require mobility assistance—ensuring a worry-free experience from check-in to arrival. Whether you're flying for business, visiting loved ones, or embarking on an adventure, Kenya Airways understands that accessible travel isn’t just a luxury—it’s a right. In this guide, we’ll explore everything you need to know about Wheelchair Assistance, including how to book the service, what it includes, and why it stands out among accessible travel options.
Kenya Airways Wheelchair Assistance is a free, pre-arranged service that supports passengers with limited mobility, disabilities, or temporary injuries who need help navigating through the airport, boarding the plane, and reaching their destination comfortably. It’s designed to ensure that all passengers—regardless of physical ability—receive the help they need while traveling. From curbside pickup to baggage claim, wheelchair assistance is available to make every stage of your journey smoother and more accessible.
Kenya Airways takes pride in providing accessible, personalized services that promote comfort, dignity, and peace of mind. Here’s what you can expect:
When you book your flight online, through customer service, or a travel agent, you can request wheelchair assistance. This early notification allows Kenya Airways to coordinate the necessary resources and staff to meet your mobility needs upon arrival at the airport.
Kenya Airways staff are trained to assist passengers during check-in, whether at the counter or via self-service kiosks. If you’re traveling with a personal wheelchair or mobility aid, the airline ensures it’s safely stowed and returned to you upon arrival.
Large airports can be overwhelming, especially for passengers with mobility challenges. Kenya Airways Wheelchair Assistance includes full escort through the terminal—from check-in to security and boarding gates—ensuring passengers don’t face delays or discomfort.
Passengers using wheelchair assistance are given priority boarding, allowing extra time to settle in without the rush of crowds. Upon arrival, staff are ready to assist with a smooth and respectful deplaning experience, guiding you through customs and immigration as needed.
Handling luggage can be difficult for passengers with reduced mobility. The Kenya Airways team is available to assist with carrying and checking in your baggage, and ensuring it reaches the correct destination.
Kenya Airways provides responsive customer support throughout your journey. Whether you need to confirm your wheelchair request, ask about gate changes, or arrange connecting assistance, support staff are ready to help.
Requesting Kenya Airways Wheelchair Assistance is simple and should ideally be done at least 48 hours before your flight to ensure smooth coordination. Here's how: