Traveling by air should be an accessible and comfortable experience for everyone. For those who need extra support, Kenya Airways is proud to offer Kenya Airways Wheelchair Assistance—a dedicated service designed to make flying with reduced mobility as smooth and stress-free as possible. Whether you are traveling for business or leisure, this service ensures that you are taken care of every step of the way, from booking your flight to reaching your destination. In this blog, we will walk you through everything you need to know about Wheelchair Assistance, including how to request the service, what’s included, and why this service is essential for making air travel more accessible for passengers with mobility challenges.
Kenya Airways Wheelchair Assistance is a service offered by the airline to assist passengers with reduced mobility or disabilities. The goal of this service is to ensure that all passengers can travel with ease and comfort, regardless of their mobility limitations. This assistance is available on both domestic and international flights, and it covers everything from check-in to disembarking at your destination. Whether you need a wheelchair to move through the airport, assistance with boarding, or help managing your luggage, Kenya Airways’ dedicated team is there to support you throughout your journey. The airline provides personalized, compassionate care that ensures you can focus on enjoying your flight rather than worrying about logistics.
Requesting Kenya Airways Wheelchair Assistance is simple and can be done at various stages of your travel planning:
When booking your flight on the Kenya Airways website, you can easily add the request for wheelchair assistance. Simply indicate your need for support when entering your flight details. This ensures that the airline is prepared in advance and can provide the necessary assistance on the day of your flight.
If you’ve already booked your flight and forgot to request wheelchair assistance, don’t worry! You can contact Kenya Airways’ customer support team to make the necessary arrangements. It’s recommended to request assistance at least 48 hours before your flight to allow the airline to properly accommodate your needs.
If you didn’t have a chance to request wheelchair assistance in advance, you can still get help at the airport. Look for a customer service desk or contact the ground staff upon arrival, and they will ensure that you receive the support you need.
Wheelchair Assistance offers a range of services designed to support passengers with mobility challenges throughout their journey. These services include, but are not limited to:
One of the first benefits of Wheelchair Assistance is priority check-in. Passengers using wheelchair assistance are given priority over regular passengers, allowing them to check in quickly and avoid long queues. This service is especially helpful during busy travel times when airport lines can be lengthy. In addition to check-in, passengers also receive fast-track security assistance, meaning they can bypass regular security lines, making the process more efficient and stress-free.
Navigating through the airport can be overwhelming, especially for those with limited mobility. Kenya Airways staff are available to assist passengers with wheelchair support throughout the airport. This includes help getting through security checks, guiding passengers to the departure gate, and escorting them to the boarding area.
Boarding an aircraft can be one of the most difficult parts of air travel for people with reduced mobility. Kenya Airways provides special boarding assistance, with staff helping passengers board the aircraft in a safe and comfortable manner. This includes using specialized equipment if necessary, ensuring that passengers can board the plane without any additional stress or discomfort.