Traveling can be challenging for passengers with reduced mobility, but China Eastern Airlines Wheelchair Assistance is here to make your journey easier and more comfortable. Whether you are booking your ticket, checking in, managing your baggage, or boarding your flight, this dedicated service ensures that your specific needs are met with care and professionalism. In this guide, we’ll walk you through everything you need to know about Wheelchair Assistance — from how to request help, what services are provided, to tips for a smooth airport experience.

What is China Eastern Airlines Wheelchair Assistance?

Wheelchair Assistance is a specialized service designed to support travelers with mobility challenges at every stage of their journey. This includes assistance during ticketing, check-in, baggage handling, boarding, and even during flight connections and arrival. The goal is to provide a seamless, stress-free travel experience by offering personalized care that respects your dignity and independence.

How to Request China Eastern Airlines Wheelchair Assistance

To ensure you receive the best possible support, it’s important to request wheelchair assistance ahead of time. Here’s how you can do it:

Why Request Early?

Booking wheelchair assistance at least 48 hours before departure guarantees that the airline has enough time to arrange all necessary services tailored to your needs, including special equipment and trained staff support.

Services Included in China Eastern Airlines Wheelchair Assistance

Understanding what services are available helps you plan better and feel more confident about your travel. Here’s a breakdown of what Wheelchair Assistance includes:

1. Assistance During Ticketing and Check-in

Passengers using wheelchair assistance benefit from priority check-in counters with dedicated staff who help with document verification and issuing boarding passes. The check-in process is streamlined to minimize waiting times and stress.

2. Wheelchair Support Throughout the Airport

Once at the airport, trained staff will escort you from the check-in area through security checks, lounges, and to the boarding gate. Wheelchairs are provided and managed by the airline staff, so you don’t need to worry about transportation within the airport.

3. Baggage Handling Assistance

Travelers receiving wheelchair assistance also get help with their luggage. Airline personnel assist with carrying, tagging, and transporting your baggage to and from the aircraft, ensuring it is handled with priority.

4. Priority Boarding and Deplaning

Boarding and disembarking can be challenging for passengers with limited mobility. China Eastern Airlines offers priority boarding for those using wheelchair assistance and ensures safe escort to and from the aircraft seat.