Traveling can be a wonderful experience, but for passengers with reduced mobility, it sometimes comes with extra challenges. That’s why Aer Lingus is dedicated to providing exceptional support through its Aer Lingus Wheelchair Assistance service. Designed to ensure comfort, dignity, and ease from booking to arrival, this service helps passengers with mobility needs navigate every step of their journey smoothly and confidently. In this guide, we’ll walk you through everything you need to know about Wheelchair Assistance—how to request it, what services are included, and tips to make your travel experience as stress-free as possible.
Wheelchair Assistance is a specialized service for travelers who require mobility support. Whether you use a wheelchair, have difficulty walking long distances, or need help with luggage and boarding, Aer Lingus provides professional assistance tailored to your needs. This service is available at every stage of your journey, from ticketing and check-in to baggage handling and boarding the aircraft. The airline’s goal is to make air travel accessible and comfortable for everyone, removing physical and logistical barriers that could otherwise cause stress or discomfort.
Booking your flight with mobility assistance is simple and straightforward. When you purchase your ticket on the Aer Lingus website, travel agency, or by phone, you can request wheelchair assistance by indicating your needs during the booking process. If you have already booked your flight, it’s recommended to contact Aer Lingus at least 48 hours before your departure to arrange the necessary support.
Providing early notice helps the airline prepare adequately, ensuring that appropriate equipment and staff are available to assist you.
Services Included in Aer Lingus Wheelchair Assistance
Aer Lingus offers a range of services within its Wheelchair Assistance program, all designed to make your journey smooth, dignified, and worry-free:
From the moment you book your flight, Aer Lingus staff are ready to assist with any special requirements related to your mobility needs. Whether you prefer online check-in, kiosks, or assistance at the airport counter, staff are trained to facilitate a smooth and accessible check-in process.
Once at the airport, you’ll receive personalized help navigating through busy terminals. This includes assistance through security checks, lounges, and transfers between gates. Trained personnel escort you in a wheelchair or help you use your own, making sure you reach your boarding gate comfortably and on time.
Aer Lingus ensures that boarding and disembarking the aircraft is safe and convenient. Staff are available to provide wheelchair assistance or help you move safely along the jet bridge and into the cabin, reducing physical strain and ensuring a stress-free transition.
For many travelers with mobility needs, managing luggage can be challenging. Aer Lingus Wheelchair Assistance includes baggage support, where trained staff help transport your bags from check-in to the aircraft and from the plane to your arrival point.
Keeping passengers informed is a priority. Aer Lingus provides clear and accessible updates about flight schedules, gate changes, boarding announcements, and any other important information. This helps passengers plan their movements and avoid unnecessary confusion or waiting times.